Terms & Conditions
Luna Spas is dedicated to providing high-quality bathroom solutions. If you have any questions or feedback, please contact us:
Luna Spas Ltd
Whitebirk Works, 5C Whitebirk Road
Blackburn BB1 3JA
United Kingdom
Phone: 01254 786 444
Email: info@lunaspas.com
Delivery Times:
Delivery and Inspection: Please ensure someone is available to receive and inspect your order upon delivery.
Backorders: If an item is out of stock, we will notify you and offer options like a backorder or alternative product.
Damaged or Faulty Goods: Please inspect your order upon delivery and report any damage or defects immediately. We will arrange for a replacement or repair.
Cancellation Policy: Due to the bespoke nature of our whirlpool baths, cancellations may incur a fee. Please contact us for specific details.
Please note: While we strive to provide accurate information, we reserve the right to make changes to our terms and conditions without prior notice.
Luna Spas Ltd
Whitebirk Works, 5C Whitebirk RoadBlackburn BB1 3JA
United Kingdom
Phone: 01254 786 444
Email: info@lunaspas.com
Shipping and Handling
Free UK Mainland Delivery: We offer free delivery on all UK mainland orders.Delivery Times:
- Whirlpool baths: 3-4 weeks (subject to current demand)
Delivery and Inspection: Please ensure someone is available to receive and inspect your order upon delivery.
Backorders: If an item is out of stock, we will notify you and offer options like a backorder or alternative product.
Returns and Refunds
Free Returns: We offer free returns on unused and uninstalled whirlpool baths.Damaged or Faulty Goods: Please inspect your order upon delivery and report any damage or defects immediately. We will arrange for a replacement or repair.
Cancellation Policy: Due to the bespoke nature of our whirlpool baths, cancellations may incur a fee. Please contact us for specific details.
Payment Security
We use secure payment gateways to protect your financial information. Your data is encrypted using industry-standard security protocols.Guarantee
Our products are backed by manufacturer's warranties. Please ensure proper installation and maintenance to maintain warranty coverage.Contact Us
For any questions or concerns, please contact us via email or phone.Please note: While we strive to provide accurate information, we reserve the right to make changes to our terms and conditions without prior notice.